Office Skill Test Question Answers 2013-2014
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Q1. What does ‘the bottom line’ commonly refer to in an office
environment?
a. The line
that appears at the bottom of a paper with the company letterhead.
b. The lowest office floor in a building.
c. The same as the dotted line.
d. The basic controlling factor, notably the financial cost, regarding whether a task or a project can be accomplished or not.
b. The lowest office floor in a building.
c. The same as the dotted line.
d. The basic controlling factor, notably the financial cost, regarding whether a task or a project can be accomplished or not.
Q2. What is
the person in charge of administering an office commonly called?
a. Office
Assistant
b. Full-time Manager
c. Office Manager
d. CEO
e. None of the above
b. Full-time Manager
c. Office Manager
d. CEO
e. None of the above
Q3. In
any office or business environment, what does the ‘opportunity success rate’
refer to?
a. The success
of a business in dollar value minus the dollar value of previous attempts to
make it a success.
b. The number of won opportunities as a percentage of the number of won and lost opportunities.
c. The number of lost opportunities as a percentage of the number of almost won opportunities.
d. The opportunity costs divided by the so-called sunk costs.
b. The number of won opportunities as a percentage of the number of won and lost opportunities.
c. The number of lost opportunities as a percentage of the number of almost won opportunities.
d. The opportunity costs divided by the so-called sunk costs.
Q4.What are
the traditional office hours in the Western world, now much more flexible,
though still adhered to in most offices?
a. 9 AM — 5 PM
b. 6 AM — 6 PM
c. 8 AM — 7 PM
d. 10 AM — 8 PM
e. None of the above
b. 6 AM — 6 PM
c. 8 AM — 7 PM
d. 10 AM — 8 PM
e. None of the above
Q5. What
information would the petty cash register contain?
a. Details of
expenses on account of the administrative staff.
b. Details of small expenses related to the running of the office.
c. Details of expenses on account of electricity and water bills.
d. Details of expenses worth less than $80.
b. Details of small expenses related to the running of the office.
c. Details of expenses on account of electricity and water bills.
d. Details of expenses worth less than $80.
Q6.
Which of the following energy-saving practices can be used in an office without
adversely affecting company productivity?
a. Use only
one bathroom light during office hours
b. Turn off lights and computers at the end of the day
c. Turn off the computers between sending e-mails
d. Use lower Watt light bulbs, especially in the emergency exits
e. a and b
b. Turn off lights and computers at the end of the day
c. Turn off the computers between sending e-mails
d. Use lower Watt light bulbs, especially in the emergency exits
e. a and b
Q7.
Which of the following are considered bad manners while greeting a business
visitor to your office?
a. Remaining
seated while the visitor introduces himself/herself.
b. Not shaking hands, but simply saying hello with a smile.
c. Shaking hands from the shoulder rather than the elbow.
d. Shaking hands with gloves on, or forgetting to smile.
e. All of the above.
b. Not shaking hands, but simply saying hello with a smile.
c. Shaking hands from the shoulder rather than the elbow.
d. Shaking hands with gloves on, or forgetting to smile.
e. All of the above.
Q8.
What does ‘Class A office space’ commonly refer to?
a. Office
space on former sites of class A drug offenses.
b. The lowest quality office buildings in a given area.
c. The highest quality office space available in a given area.
d. The highest quality office space for the least price.
b. The lowest quality office buildings in a given area.
c. The highest quality office space available in a given area.
d. The highest quality office space for the least price.
Q9. What
does administration generally handle in an office environment?
a. Paperwork
and accounts.
b. Specifically, the hiring of new management and middle management.
c. The efficient day-to-day running of the office, with regard to company files, communication, management of jobs and such as overseeing hiring and firing and human resources etc.
d. Ensuring that the infrastructure of the building is regularly checked and modemized.
b. Specifically, the hiring of new management and middle management.
c. The efficient day-to-day running of the office, with regard to company files, communication, management of jobs and such as overseeing hiring and firing and human resources etc.
d. Ensuring that the infrastructure of the building is regularly checked and modemized.
Q10.
What is ‘outsourcing’?
a. Working
outside the office, often from home.
b. Freelancing work to workers outside the main office building, often to foreign workers for cheaper labor costs.
c. A form of half working from home, half at the office.
d. Leaving work early.
b. Freelancing work to workers outside the main office building, often to foreign workers for cheaper labor costs.
c. A form of half working from home, half at the office.
d. Leaving work early.
Q11.
What does the abbreviation CEO stand for?
a. Company
Executive Officer
b. Communicate Especially On
c. Corporate Exact Office
d. Cheat Every One
e. Chief Executive Officer
b. Communicate Especially On
c. Corporate Exact Office
d. Cheat Every One
e. Chief Executive Officer
Q12. You are
asked to call up senior executives of your company located in different
continents to inform them about the proposed dates for an international sales
meeting. What is the best time to call them up?
a. During the
call recipient’s office hours
b. After your office hours
c. During your office hours
d. Between 9:00 A.M. and 5:00 P.M.
e. Any of the above
b. After your office hours
c. During your office hours
d. Between 9:00 A.M. and 5:00 P.M.
e. Any of the above
Q13. What is
the best way to handle an angry colleague or client with a complaint?
a. Listen to their concerns and calmly but firmly explain what you
are able to do, offering other solutions and options, without getting angry in
tern.
b. Show a little anger as a way of evening out the situation.
c. Shout back and then, later in the day, find a place to sulk or time to complain to your own boss.
d. Listen to their concerns, politely explain what you are able to do and if they insist, shout back your own concerns and complaints.
b. Show a little anger as a way of evening out the situation.
c. Shout back and then, later in the day, find a place to sulk or time to complain to your own boss.
d. Listen to their concerns, politely explain what you are able to do and if they insist, shout back your own concerns and complaints.
Q14. What is an
office ‘memo circular’?
a. A simple message, usually delivered by e-mail or hard copy and
sent to all office staff, updating everyone on new office precedures.
b. A circular shaped memo.
c. A left of introduction by a potential new client.
d. A complaint letter to the CEO circulated to and signed by the entire staff.
b. A circular shaped memo.
c. A left of introduction by a potential new client.
d. A complaint letter to the CEO circulated to and signed by the entire staff.
Q15. What are
the dimensions of an A4 size sheet of paper?
a. 216 mm x
279 mm
b. 220 mm x 310 mm
c. 215 mm x 295 mm
d. 210 mm x 297 mm
e. a and d
b. 220 mm x 310 mm
c. 215 mm x 295 mm
d. 210 mm x 297 mm
e. a and d
Q16. Which of
the following are good office practices when creating documents such as
letters, memos, company files etc.?
a. Always save to hard drive and at least one back-up, such as a CD
or thumb drive.
b. Save to the hard drive and a back-up, if necessary.
c. Save to the back-up first and then the hard drive.
d. Save once a day.
b. Save to the hard drive and a back-up, if necessary.
c. Save to the back-up first and then the hard drive.
d. Save once a day.
Q17.
Which of the following file formats relate to a graphic file or scanned image
file?
a. JPEG
b. VBP
c. HTML
d. GIF
e. a and d
b. VBP
c. HTML
d. GIF
e. a and d
Q18. When you
are introducing a woman and are unsure of her marital status, which title
should you use?
a. Ms.
b. Miss
c. Mrs.
d. Madam
e. None of the above
b. Miss
c. Mrs.
d. Madam
e. None of the above
Q19.
Traditionally, approximately how many pages should a business CV or resume
have?
a. 1-3, preferably 2
b. 1-5, but usually 2-3
c. Just 1
d. Exactly 2 and a half, and never more or less
b. 1-5, but usually 2-3
c. Just 1
d. Exactly 2 and a half, and never more or less
Q20.
You are required to create a cost report for your department, and then present
the report to the board. Which two programs would you use for these two tasks?
a. MS
Powerpoint, MS Access
b. Adobe Photoshop, MS Powerpoint
c. MS Word, MS Excel
d. MS Excel, MS Word
e. MS Excel, MS PowerPoint
b. Adobe Photoshop, MS Powerpoint
c. MS Word, MS Excel
d. MS Excel, MS Word
e. MS Excel, MS PowerPoint
Q21.
What is ‘flexi-time’?
a. The
feeling when time slows down or speeds up at certain times of the day in an
office environment.
b. The flexible use of personal office hours, such as working an hour earlier one day, in order to leave an hour earlier another day.
c. occasionally moving the hands on the office clock so everyone can go home early now and then.
d. Bringing an alarm clock to work that rings at the end of the day and at lunchtimes.
b. The flexible use of personal office hours, such as working an hour earlier one day, in order to leave an hour earlier another day.
c. occasionally moving the hands on the office clock so everyone can go home early now and then.
d. Bringing an alarm clock to work that rings at the end of the day and at lunchtimes.
Q22.
You work in a company where some of your co-workers are recent foreign
immigrants. They are unfamiliar with the work environment and your supervisor
is polite to everybody in the staff but is often rude to these foreign workers.
What will you do in this situation?
a. You talk to the foreign workers and tell them that they should
complain to the Upper Management.
b. You tell your supervisor that his misbehavior is inappropriate.
c. Nothing, you prefer to keep quiet because everybody else is quiet.
d. You complain to the Upper Management.
b. You tell your supervisor that his misbehavior is inappropriate.
c. Nothing, you prefer to keep quiet because everybody else is quiet.
d. You complain to the Upper Management.
Q23.
What is a ‘golden handshake’?
a. The
welcome to the building of a new CEO.
b. The last day in the office before the holidays.
c. The common usage for a generous employment severance package when an executive loses his or her job through restructuring, redundancy or a scheduled retirement.
d. The common usage for a series of re-hirings of past employees.
e. c and d
b. The last day in the office before the holidays.
c. The common usage for a generous employment severance package when an executive loses his or her job through restructuring, redundancy or a scheduled retirement.
d. The common usage for a series of re-hirings of past employees.
e. c and d
Q24.
With regard to emails, when is bcc: used?
a. When you
want to send the same mail to several people and do not want the To: and cc:
recipients of the mail to know the bcc: recipients of the same mail.
b. When you want to send the same mail to several people and do not want the bcc: recipients of the mail to know who else the mail was sent to.
c. When you want to send the same mail to several people and want to receive acknowledgments from each recipient.
d. When you want to send the same mail to several people, but the mail does not support attachments.
b. When you want to send the same mail to several people and do not want the bcc: recipients of the mail to know who else the mail was sent to.
c. When you want to send the same mail to several people and want to receive acknowledgments from each recipient.
d. When you want to send the same mail to several people, but the mail does not support attachments.
Q25.
What is the best practice for ensuring that sensitive material to be destroyed
does not leak out of the company building?
a. Always
encrypt on computer disk, and shred any hard copies.
b. Shred hard copies save onto the file.
c. Burn hard copies, save only once to the file.
d. E-mail documents to colleagues, and then close the e-mail browser.
b. Shred hard copies save onto the file.
c. Burn hard copies, save only once to the file.
d. E-mail documents to colleagues, and then close the e-mail browser.
Q26.
What is very important to remember to do when entering an office business
meeting at any level, especially when clients are there?
a. Bow
slightly before your superiors or company executives.
b. Take the coats from clients and drape them over your arm during the meeting.
c. Turn OFF all cell phones, pagers and other electronic devices.
d. Turn ON all cell phones, pagers and other electronic devices.
e. a and c
b. Take the coats from clients and drape them over your arm during the meeting.
c. Turn OFF all cell phones, pagers and other electronic devices.
d. Turn ON all cell phones, pagers and other electronic devices.
e. a and c
Q27.
Which of the following are not recommended when trying to improve working with
others in an office environment?
a. Talking
when others are talking, and listening only occasionally.
b. Being as consciously helpful as possible, and offering practical solutions.
c. Changing the printer ink or cartridge when it runs out.
d. None of the above
b. Being as consciously helpful as possible, and offering practical solutions.
c. Changing the printer ink or cartridge when it runs out.
d. None of the above
Q28.
You send a package through FEDEX to a client in Korea. The client calls up
after a few days and says that he has not received it. What is the best way to
immediately let the client know the status of the courier?
a. Give the
client the airway bill number and ask him to call up FEDEX about the status of
the courier.
b. Give the client the local number of FEDEX in Korea.
c. Call FEDEX and ask them to speak directly to the customer.
d. Track the packet on the FEDEX website and send the client a copy of the current status of the packet.
b. Give the client the local number of FEDEX in Korea.
c. Call FEDEX and ask them to speak directly to the customer.
d. Track the packet on the FEDEX website and send the client a copy of the current status of the packet.
Q29.
What is the normal length of notice period for quitting job in most
professional offices?
a. Either 2
weeks or 1 month
b. 2-3 months
c. 1 week
d. Up to 3 months, or longer
e. None of the above
b. 2-3 months
c. 1 week
d. Up to 3 months, or longer
e. None of the above
Q30. What two
kinds of printers are commonly in use in most office environments?
a. Industrial and private
b. Hewlett Packard and Brother
c. Laser and ink-jet
d. Black-and-white and color
e. None of the above
b. Hewlett Packard and Brother
c. Laser and ink-jet
d. Black-and-white and color
e. None of the above
Q31.
What is the appropriate response to discovering the printer is out of ink?
a. Force the
printer to deliver the last drop of ink by turning it upside down, holding it
carefully.
b. Walk away and tell a fellow office worker, hoping he or she will take responsibility.
c. Leave it to the next person.
d. Replace the ink if the cartridge is available otherwise follow the office procedure for replacing or ordering the cartridges.
b. Walk away and tell a fellow office worker, hoping he or she will take responsibility.
c. Leave it to the next person.
d. Replace the ink if the cartridge is available otherwise follow the office procedure for replacing or ordering the cartridges.
Q32.
What is the most frequently used typeface and point size when creating Word
documents?
a. Times New
Roman, 12 point
b. Times, 14 point
c. Courier New, 12 point
d. Courier New, 14 point
e. All of the above
b. Times, 14 point
c. Courier New, 12 point
d. Courier New, 14 point
e. All of the above
Q33.
You realize that the computer in your office is getting a lot of spam and
unwanted e-mails. What should be your first action to stop these emails?
a. E-mail the
Regulatory Authority in charge of stopping spam in order to complain.
b. E-mail the source of the emails asking them to stop them.
c. Call over a computer expert to solve the problem.
d. Look for a Remove From Mailing List link in the email.
b. E-mail the source of the emails asking them to stop them.
c. Call over a computer expert to solve the problem.
d. Look for a Remove From Mailing List link in the email.
Q34. Which of
the following are proven methods of improving your office skills?
a. Smiling
and being appreciative of others, especially the clients.
b. Actively listening to, even humoring people at times.
c. Looking to resolve conflicts and bringing people together.
d. Conveying what is expected in return as an appropriate response, and avoiding ambiguity.
e. All of the above
b. Actively listening to, even humoring people at times.
c. Looking to resolve conflicts and bringing people together.
d. Conveying what is expected in return as an appropriate response, and avoiding ambiguity.
e. All of the above
Q35.
What is the benefit of e-mailing documents rather than always providing hard
copies to individuals?
a. There is
no benefit except that people can delete them more easily.
b. The documents can potentially be edited online and re-circulated.
c. The documents can be electronically forwarded, which saves stationery that may otherwise be used.
d. b and c
b. The documents can potentially be edited online and re-circulated.
c. The documents can be electronically forwarded, which saves stationery that may otherwise be used.
d. b and c
Q36.
You realize that the computer in your office is getting a lot of spam and
unwanted e-mails, What should be your first action to stop these emails?
a. E-mail the
Regular Authority in charge of stopping spam in order to complain.
b. E-mail the source of the emails asking them to stop them.
c. Call over a computer expert to solve the problem.
d. Look for a Remove From Mailing List link in the email.
b. E-mail the source of the emails asking them to stop them.
c. Call over a computer expert to solve the problem.
d. Look for a Remove From Mailing List link in the email.
Q37.
Which of the following are the most important components of good interpersonal
office skills?
a.
Effectively translating and conveying information.
b. Being able to accurately interpret other people’s emotions.
c. Calmly arriving at resolutions to conflict.
d. Avoiding gossip and being polite.
e. All of the above
b. Being able to accurately interpret other people’s emotions.
c. Calmly arriving at resolutions to conflict.
d. Avoiding gossip and being polite.
e. All of the above
Q38. When
replying to an e-mail, who do you place in the cc: line and who in the bcc:
line?
a. A person who wish to openly inform goes in the cc: line, and the
same person in the bcc: line.
b. A person who wish to openly inform goes in the bcc: line, and the same person in the cc: line.
c. A person who wish to openly inform goes in the cc: line, and the person you wish to read the e-mail, but without the knowledge of either the recipient of the person in the cc: line, goes in the bcc: line.
d. A person who wish to openly inform goes in the cc: line, and the person you wish to read the e-mail without the knowledge of the recipient, but with the knowledge of the person in the cc: line, goes in the bcc: line.
b. A person who wish to openly inform goes in the bcc: line, and the same person in the cc: line.
c. A person who wish to openly inform goes in the cc: line, and the person you wish to read the e-mail, but without the knowledge of either the recipient of the person in the cc: line, goes in the bcc: line.
d. A person who wish to openly inform goes in the cc: line, and the person you wish to read the e-mail without the knowledge of the recipient, but with the knowledge of the person in the cc: line, goes in the bcc: line.
