Elance Corporate Communications Test Answers 2015
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If your boss tells you, "I need those documents ASAP." He is expecting the documents:
Monday
As soon as
provided
Next week
As
soon as possible
Which of the following is correct?
Joes and
Dans office is down the hall.
Joe's and
Dan's office is down the hall.
Joe
and Dan's office is down the hall.
Joe and
Dans office is down the hall.
Emailing is always the most effective method of communication
TRUE
False
Which of these is a proper email subject line?
Update
Schedule
Updates
Schedule
This
Week's Updated Schedule
Which of the following sentences is INCORRECT?
We
will need alot of time to get this project done.
We had
fewer customers than we anticipated.
Your
meeting is in ten minutes.
You're in
charge of the presentation next week.
Mark will need to ____ Jenny that he understands the project before moving on.
ensure
insure
assure
What does the abbreviation FY2013 mean?
Fiscal
Year 2013
From Year
2013
Financial
Year 2013
Full Year
2013
A corporation engaging in activities to directly influence legislation is engaging in what activity?
Indirect
lobbying.
Direct
lobbying.
Campaigning.
Advertising
Which of these is an adverb?
Quickest
Quickly
Quick
Quicker
Odwalla's acknowledgement of an E. coli outbreak and subsequent development of effective pasteurization within a short time demonstrates what?
Crisis
acceptance.
Unsuccessful
crisis management.
Crisis
aversion.
Successful
crisis management.
What is a benefit of global communication?
Global
communication is not beneficial due to cross-cultural communication issues.
Global
communication has no benefits and reduces a companies competitive advantage.
Global
communication allows companies to work together to solve complex problems.
The
advantage of global communication is that a company can recruit from across the
world.
What are "meeting minutes"?
A list of
people at the meeting
The time at
which the meeting took place
A recording
of the meeting
A
record of notes from the meeting
If you are in the BCC line of an email, you should never _________.
hit
"reply all"
email the
original sender
read the
email
Fill in the blanks: My company had great financial reports last quarter. _______ continuing to do well this quarter.
It's
None of
these
Its
It
A social media campaign focusing on selling to businesses is considered what type of business relationship?
Business-to-business.
A shrewd
business relationship.
Business-to-consumer.
It's not a
business relationship.
What effect does strategic communication have on a company's position?
Strategic
communication compromises a companies positioning
There is no
effect
It
enhances it
The effect
is negligible
Which sentence best communicates a question about the project’s deadline?
When does
this project have a deadline?
What's the
deadline?
When
is the deadline for this project?
Where is
the deadline for this project?
Which phrase is correct?
He
has been working at that company for fifteen years
None of
these
He's
working at that company for fifteen years
He works at
that company for fifteen years
What is a contributing factor in poor crisis management?
Lack
of a cross-cultural crisis management plan
Acknowledging
a crisis
Creating
safety manuals
Cultural
awareness
My company performs well in ____ financial reports.
its
it
it's
Which of the following uses incorrect capitalization?
I am fluent
in Spanish and French.
He will
compete in the upcoming Winter Olympics.
I
am excited for this Winter to end.
I will see
you next Tuesday.
What is an IPO?
Initial
Public Offering
Interested
Party Offering
Interested
Party Objective
Initial
Private Organization
What groups are deemed corporate stakeholders?
Those
intending to buy stock.
People
reading about a company.
Individuals
and groups whose support governs the existence of the corporation.
Those who
recently sold their stock.
Which part of the letter contains the greeting?
Mailing
Heading
Conclusion
Salutation
Which of the following is an example of an infographic?
A
pie chart
A video
presentation
An email
attachment
A logo
design
Which is correct?
Receive
Recevie
Recieve
Reseive
Storytelling is ineffective in a corporate setting.
False
True
What is the ultimate goal in Corporate Communications?
To keep all
communications secret.
To
influence the corporate culture in a positive way.
Excellent
coordination of internal and external communications, resulting in a positive
point of view from stakeholders.
To develop
a sense of corporate unity.
"Irregardless of the facts, he made the right decision." Is this statement grammatically correct?
Yes
No
What time frame does Q2 reference?
July,
August, September
April,
May, June
December,
January, February
January,
February, March
What would it most likely mean if someone asked, "Please prepare a deck for the pitch next week."?
Please
build a deck for my presentation next week.
Please
project a worst-case P&L for next week.
Please
prepare a Powerpoint presentation for the pitch next week.
Please run
some sensitivities on our cash flows next week.
When responding to a negative issue or complaint, via email or verbally, how should you approach it?
Focus
on the positive or the resolution, not the negative or the problem.
Offer
compensation or a refund to get them off your back.
Defend each
negative point to it's fullest.
Take a
message and pass it on to your manager.
Apologize
but explain that your hands are tied, and their is nothing you can do.
One of the largest social media companies responsible for connecting business to consumers is what?
Microsoft.com
Friendster.com
Facebook.com
Yahoo.com
In which of these sentences should "who" be replaced with "whom"?
They
loved the actor with who we spoke last night
I'm so
tired of gardening. Do you recall who has the number for a landscaping company?
Can you
give me the names of the people who built that house?
Who made
this pizza?
Effective corporate communication ___________.
clearly
informs stakeholders
properly
delegates tasks
all
of these
clearly
defines corporate branding
Which of the following is NOT included in a memo header?
From
Subject
Summary
To
If your boss wants something by COB, this means _________.
Close
of business day
Copy or
back-link
Copy of
book
“Follow up with Susan via phone if she does not return your email by 2 pm tomorrow.” As used in this sentence, what does ‘follow up’ mean?
Wait to
hear from Susan
Send Susan
all the documents for the project
Contact
Susan regarding the project
Reply to
Susan's email about the project
When adding a signature to a letter or e-mail, the order (top to bottom) should be ______.
Company;
Address; Name; Position
Position;
Company; Name; Address
Name;
Position; Company; Address
Name;
Address; Position; Company
Which of the following could be considered a poor effect on organizational behavior?
Corporate
leadership.
Employee
adherence to policies
Passive
aggressive behavior due to poor communication.
Employee
loyalty.
Can you forward each of ________ documents to me?
your
you're
your's
her's
Are you bringing a gift to _______ party?
Charlie's
Charlies'
Charlie
Charlies
You should not disclose your position in your email signature.
False
TRUE
Memo stands for __________
None of
these
Meet Me
Outside
Memorize
Memorandum
FYI stands for:
For
Your Information
For Your
Interest
Financial
Yearly Inflow
File Your
Invoice
Investor relations are an aspect of corporate communication.
FALSE
True
What does it mean when someone asks for something by EOD?
End
of day
End of
discussion
Evening or
day
End of data
When writing an important email, the main point should appear:
After a friendly
opening
In the last
sentence
In
the first sentence
In the
middle
What does ROI stand for?
Return
On Investment
Return On
Invoice
Returning
Overall Interest
Round Of
Issue
There are ______ of new employees this year.
a lott
a
lot
allot
alot
What does CFO stand for?
Chief
Financial Officer
Chief
Financial Owner
Chief for
Oracle
Corporate
Financial Opportunity
Which of the following could be deemed a lapse in corporate communication objectives?
Companies
lending financial aide to those in a tragedy.
Companies
halting business during a tragedy.
Gap's
CEO encouraging the victims of Hurricane Sandy to shop to keep commerce strong
during a tragedy.
Companies
aiding the victims of a tragedy.
What is one positive effect good corporate communication has on organizational behavior?
Strong
corporate leadership
Lack of
central corporate goal
Employee
violation of policies
Investors
selling their stock
Branding is part of corporate communication.
True
FALSE
All of the girls went to the game _______ Susan. She could not ________ the invitation.
accept,
except
except,
accept
If a co-worker did something incorrect / erroneous, what is the best way to initially handle it?
Fix it for
them and just ignore it, surely it was a mistake.
Write
a polite email to your co-worker, letting them know the issue at hand and how
it can be done correctly in the future, offering to help.
Report it
to their supervisor.
Ignore it,
not your problem.
Tell your
co-worker they are idiots.
Which of these is unprofessional in your email signature
A
famous quote
Position
Full name
Cell phone
number
Why is corporate branding an important part of corporate communication?
It helps
avoid confusion between managers and employees
It makes it
easy to format emails
It
assures that everyone understands the way the company should be perceived
It causes
employees to better understand the customers
Paul should ______ sent you an email.
of
a
soon
have
The acronym DOB means
Date of
Bureau
Date
of Birth
Dean of
Boards and Date of Bureau
Dean of
Boards
What does the “ooo” abbreviation mean in business e-mail conversation?
I'm only
available in my office
Out
of office
Oh I didn't
realize that
Out, On a
trip, Online available
These _____ documents are _____ vague.
to, too
two,
too
two, to
to, two
What does "Please CC me on that" mean?
Please
Closed Call me on that.
Please Cost
Control me on that.
Please
print me a copy of that.
Please
copy me on that email.
Corporate communication deals with _________.
external
company communication
communicating
with stakeholders
internal
company communication
all
of these
What does COO stand for?
Close Out
Option
Chief
Office Orator
Chief
Operating Officer
Chance Of
Option
Appearance and body language are important aspects of communication.
True
FALSE
All of the clients made the conference, _______ Jeffrey. He could not ________ the invitation.
except;
accept
accept;
accept
accept;
except
except;
except
I never received __________ messages.
there
their
they're
each
I didn't realize Patrick used to live _______.
they're
there
their
What does CEO stand for?
Chief
Enterprise Owner
Chief
Enterprise Operator
Cost Effect
Optimization
Chief
Executive Officer
Why is ethics in communication crucial to a companies success?
Ethical
communication instills transparency and proper judgment.
Ethics is
not important in communication, only in action.
Ethics has
no bearing on corporate communication.
Ethical
communication only hurts a companies success.
EOM stands for:
Employee or
management
End of
morning
End
of message
End of
meeting
By shunning public involvement in the Exxon Valdez oil spill, what result did CEO, Lawrence Rawl have on the corporate communication of Exxon Corporation?
Crisis
awareness.
Successful
crisis management.
Crisis
aversion.
Unsuccessful
crisis management.
Which of the following is an ethical principle in communication?
Divulge
information only when there is financial gain.
Engage in
contractual relationships with the government.
Avoid
withholding crucial information.
Network with
other companies.
Corporate efforts to directly influence the public can be considered what?
Corporate
Activities
Corporate
Enthusiasm.
Corporate
Activism
Corporate
Entrapment
Which sentence is correct?
There
are fewer employees than there were last year.
Please give
me you're number.
The new
equipment is positively effecting our business.
The new
computers cost much more then the older ones.
What does "Re:" stand for in an email subject line?
Replying
Reasonable
Regarding
Respect
What does NPV stand for?
Non Premium
Vestment
Net Pricing
Value
Net
Present Value
Necessary
Principle Vestment
What is the public document that encompasses a corporations performance?
Contract.
5-k report.
W-2
10-k
report
Which of the following is a government relations activity?
Lobbying
for increased tariffs on an opposing companies products.
Receiving
government funding.
Engaging in
government contracts.
Supporting
an independent charity.
Which of the following is incorrect?
Big L had
an impressive cash flow.
My
mistake, I should of called you earlier.
There is a
great photo of me and her on my desk.
Give the
promotion to whomever sells the most units.
What is an example of global communication?
A company
selling its products to an outside country
A company
filing for trademark rights
A company
lobbying for higher tariffs on a competing product
A
geological exploration company sharing information about a newly discovered mineral deposit
Which of the following is a message distribution channel of internal communications?
Managing
specific corporate relations packages that do not divulge private company
information.
Computers.
Print-based
communications for management.
Developing
an annual report.
Which of the following is a gerund?
Businesses
Writer
Coherently
Writing
Which of the following demonstrates a grassroots communications effort by a corporation?
People
listening to what a companies message is.
A company
lobbying directly to the government.
A
corporation competing with Monsanto, forming campaigns denouncing the use of
genetically modified foods.
Companies
listening to what people have to say about them.
True or False? Strict spelling and standard abbreviation use is not a concern when the communication is between internal parties, but is important when communicating to those outside the organization.
It depends
on the recipient.
False
True
A company faking grassroots efforts for an indirect change in public opinion is said to be participating in what activity?
False
pretenses.
Communication.
Astroturfing
Slander.
What is the goal of strategic communication?
To build
strategic relationships with external parties.
To
communicate shrewdly while divulging proprietary information to the general
public.
To take a
straightforward approach to communication that is uniformly understood.
To
retain an internal coherence of communications under a conceptual umbrella.
Of the following, which is considered a secondary stakeholder?
Creditors
Suppliers
Stockholders
Activist
groups.
Which of the following has a proper use of commas?
I would
therefore, like a response
Are the
correct company colors red, blue and green?
None
of these
I don't
know what to do, email, text, or call him
Which sentence is correct?
Whom shall
I say is speaking at the conference?
Who
shall I say is speaking at the conference?
None of
these
Whose
speaking at the conference?
In which situation would you write a memo?
Analyzing
an investment opportunity
Taking
vacation time
Reaching
out to a potential client
Setting up
a meeting
Public affairs is defined as the relationship between what two entities?
An
organization and a group of strangers.
An
organization and its stakeholders.
An
organization and another organization.
An
organization and the general public.
What does P&L refer to?
Profit
& Loss
Income
Statement
Both
of these
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