Elance Ebay Test Answers 2015

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What does HTF stand for?
Head To Foot
Have To Fly
Have to Fix
Hard To Find


True or False? A bid cannot be retracted in an auction-style listings under any circumstances.
True
False


A Second Chance Offer is when:
a recommendation is made by eBay about similar products
a seller contacts the runner-up if the winning bidder has not paid
another item is made available for the runner-up to purchase
a bidder can offer one last bid after the bidding period has ended


True or False? eBay fees are the same for all sellers.
False. You can earn many discounts on fees when you reach higher seller status and maintain good standing with eBay.
True. eBay never discounts fees to anyone.


Who is responsible for a buyer's damaged item once it arrives?
The seller
No one
eBay
The buyer
The postal service


How do you become a "Powerseller" on ebay?
A minimum performance standard based on low detailed seller ratings of 1 and 2 stars (low star ratings)
Must have a minimum of 100 transactions and $3,000 in sales in the last 12 months
An average score on detailed seller ratings (DSR) of 4.60 or higher in all four areas
Compliance with the Selling Practices policy (introduced in October 2009 for eBay Top-rated sellers only)
All of these


What is a bid increment?
The amount of the starting bid
The difference between the two most recent bids
The amount of bids per bidder
The minimum increase per bid


What does SBO stand for?
Save Bid Once
Select Buying Options
Serious Bidders Only
Student Body Organization


True or False? You must offer your buyer a warranty.
True
False


The Insertion Fee _________.
increases a listings priority in search results
is an introductory membership fee
is what eBay charges to list an item
is a monthly maintenance fee


Where can you find your purchase history?
All of these
eBayME
My eBay
Customer Support


The best way to find buyers and sellers with common interests is:
recommend sellers to buyers
to share all contact info in one's profile
to join eBay Groups
reach out via personal email


Which of the following is prohibited or restricted from being sold on eBay?
Used underwear
Enriched uranium, plutonium, and other fissile material
Nazi paraphernalia
All answers of these
Human parts and remains (with an exception for skeletons and skulls for scientific study, provided they are not Native American in origin)


eBay expanded from its original timed auction format to include a "_______" option for instant shopping.
Buy It Now
Paypal
Buy Now Pay Later
Buy Box


What does 'NWT' stand for?
New Wave Technology
North West Transaction
Not Without Testing
New With Tags


True or false? Top Sellers receive total value discounts.
FALSE
True


True or false? You can sometimes retract a bid.
FALSE
True


Which of the following can you NOT sell on eBay?
Gas masks
Expired food products
Live pets
Human body parts


The separate area of the eBay website designed to support the buying and selling of motor vehicles is:
ebay Cars
ebay Wheels
ebay Vehicles
ebay Motors


An eBay shopper gets "sniped" when:
Their account is suspended
Their account is hacked
They reach PowerSeller status
They are outbid at the very last moment for an auction item


True or False? eBay sales can affect your taxes.
True
False


Which of the following is NOT a DSR (Detailed Seller Rating) category?
Communication
Extra Things
Shipping Time
Item as described


What is Shill bidding?
The standard in auction bidding. The amount that you place into the field will be the amount of the bid that you are making.
The act of bidding on other auctions so they will be out of stock in order for customers to buy from your auction. It is a violation of both eBay rules and federal law
The act of placing a bid which is below the bidder's actual value for the item.
The act of bidding on your own auction against other bidders in order to raise the price at which your item will eventually sell. It is a violation of both eBay rules and federal law


Before you can list your first item on eBay you'll need to:
Let ebay know how you would like to pay your seller fees
Select the payment methods you'll accept
Make sure your Feedback Profile is public
All of the answers are correct
Provide ebay with a valid credit card, debit card, or bank account


One can access their favorite sellers by going to:
Customer Support>eBay University
Community>Groups
My eBay>Saved Sellers
Account Settings>Addresses


True or false? You can use HTML to design your eBay store homepage.
True
FALSE


What is eBays "On Fire! HotList"?
A list of buyers with the most consecutive positive ratings
A list of high and fast growing demand products
A list of top sellers
A list of the sellers who have made the most transactions


Can you block specific users from bidding on your product?
Sometimes
No
Yes


In order to sell on eBay, you must be ___ years old.
24
21
16
18


True or False? The shopping cart allows buyers to pay for all their items at once
True
False


True or False? You have the option to ship from home when selling items on eBay.
True. You can print your own shipping labels right from eBay with a current Paypal account.
False. You must take everything you ship to the post office to be checked for content.


______ is eBay's primary payment tool.
Moneygram
Bank of America Online
Venmo
PayPal


A book's ISBN number is an example of a _________.
None of these
barcode
URL
unique identifier


The "Buy It Now" feature is available in ________ formats.
both auction-style and fixed price
only fixed price
only auction-style


To use eBay compatible Excel sheets, one must be a member for at least:
1 year
2 weeks
90 days
1 month


What is Blackthorne?
An application for receiving feedback from buyers
An email service to connect sellers of similar products
A program to help sellers reach an ideal customer base
A program to help high-volume sellers automate the selling process


True or false? Words like "wow" and "amazing" are generally good terms for a listing.
False
TRUE


What does a rising sun icon mean?
The seller is a new user
The item was listed within the last 24 hours
It is a morning product
It is an outdoors item


A Stock Photo is _____________.
not a professional photo
an illustration rather than a photograph
of the seller's item stock
not of the actual item


Generally, a seller should not cancel a bid unless:
they cannot contact or confirm the identity of the bidder
the seller would like to keep the item they are selling
they have issues with the bidder's Bid History
the bidder has a low satisfaction rating as a seller


Does it cost money to join the PowerSeller program?
Yes
No
Sometimes


Does eBay offer seller protection to all countries around the world?
No, international orders are protected only on packages with Delivery or Signature Confirmation which is not available in all countries.
Yes, no matter where you send it eBay will cover you if the item does not arrive.
No, not unless you hand deliver the package.
Yes, all countries have excellent tracking to assure your package arrives safely at your buyers doorstep.


In the last fifteen minutes of an auction one can use a "1-Click Bid" to:
bid one increment higher than the current bid
control the visibility of the item to other buyers
schedule a bid for the last second
increase their chances of being the last bidder


If a seller goes through the unpaid item process and does not receive a response from the buyer:
they may qualify to receive a final value fee credit
the buyer must pay a 5% interest penalty for every week they are late
they can file a civil suit against the buyer
the buyer will lose eBay membership


The best way to avoid being "sniped", or outbid at the last second, is to:
constantly refresh the page to monitor bid activity
set up email alerts for auction closing
set a maximum bid
monitor an auction until bidding ends


Skrill is a ________.
a knockoff listing
secure payment method
an listing featuring a stolen item
violation of selling policy


True or False? You can upload videos to your listings.
True
False


Which of the following is an eBay sales tool?
Blackthorne
SalesForce
HubSpot
Eloqua


True or False? eBay sellers are not responsible for shipped items if the buyer does not purchase insurance.
False. Sellers are responsible to make sure an item arrives to the buyer in the condition it was purchased in.
True. If a buyer doesn't pay for insurance then they are taking a chance the item might not arrive or might not arrive in one piece.


What does it mean when a seller uses the acronym, "MIP"?
Mint in Package
More Info Please
Money in Pocket
More Informed Purchase


How are the ebay seller fees calculated?
You pay a fee to list an item on eBay. If the item sells, you have nothing else to pay
It is FREE to list an item on eBay. If the item sells, you pay a Final Value Fee
You pay a fee to list an item on eBay. If the item sells, you pay a Final Value Fee plus 10% of the RRP
You pay a fee to list an item on eBay. If the item sells, you also pay a Final Value Fee. The cost of selling an item is the total of these two fees


Does eBay charge fees on shipping?
No, eBay never charges sellers any fees, the buyer pays all fees.
Yes, eBay has done this to discourage outrageous shipping charges and encourage free shipping.


To retract a bid, one must:
contact the seller and request a retraction
contact the eBay help center
deactivate their account for 7 days
fill out an eBay Bid Retraction Form


Bidding deadlines are based on __________________.
Eastern Time
Central Time
Pacific Time


True or False? eBay owns Paypal.
False
True


Bidding with the intent to raise a price without the intention of buying an item is known as ______________________.
shill bidding
false bidding
ghost bidding
flux bidding


Can sellers have duplicate auction-style postings?
No
Yes


What are the different types of Ebay stores available?
High, Medium, Low
Advanced, Moderate, Basic
Anchor, Premium, Basic
None of these


Why are ebay sellers only allowed to leave buyers positive Feedback?
It is not true - ebay sellers ARE allowed to leave buyers negative Feedback.
Buyers can only receive positive Feedback because of their role as a customer. In addition, when buyers received negative Feedback, they reduced their activity in the marketplace, which in-turn harms sellers.


In order to be considered a PowerSeller, on must maintain a ___% Feedback score.
98
92
100
95


True of false? eBay has a uniform return policy.
TRUE
False


The VeRO program protects _________.
buyer's remorse
escrow accounts
intellectual property
personal property


For a Motors Local Classified Ad, the seller can list their vehicle to buyers within:
50 miles at most
200 miles at most
100 miles at most
400 miles at most


True or False? You never have to send a request to receive an Insertion Fee credit.
True
False


Unt. refers to:
United States
unit
untrusted
untested


The number of sales divided by clicks is your ________.
sell through rate
clicks per impression
CPM
sale per impression


What is the starting cost for an eBay store per month?
Free
$4.99
$15.95
$34.99


Best Match is determined using all of these EXCEPT for:
seller's customer satisfaction rating
how well search terms match listing
popularity of the item
purchase history


In order to use the fixed price format, a seller must have a Feedback score of at least:
20
5
0
10


How do you upgrade your Ebay store?
Click Premium Sub on the Subscriptions page
Click "Change Level" from the Subscriptions page
Upgrade to a Premium Seller account
Click upgrade on your Ebay Store page


How long will Ebay retain your store information after you cancel your subscription?
30 days
15 days
90 days
7 days


If you want some protection after making an expensive purchase you may use _______.
a 24 hour buyer's remorse retraction
All of these
collateral requests
an escrow service


If packaging or accessories are not included, the item is referred to as:
Clean
Bare
Used
Open


Which of the following is not an option for auction length?
36 hours
7 days
24 hours
5 days


If your listing has high impressions but low clicks, then it is most likely that ________.
your listing is not enticing enough
not enough people are seeing your listing
people are visiting your page but not buying
None of these


Which of the following is NOT a listing time option?
30 days
3 days
1 day
5 days


Using _________ as an arbiter, eBay allows sellers to donate a portion of their auction proceeds to a charity of the seller's choice.
DonationFish
MissionFrog
MissionFish
DonationFrog


You are a seller with over 400 transactions and only 1% 1s or 2s on each of the four DSRs. Do you qualify as a Top Seller?
Maybe
No
Yes


True or False? The starting price of an item is always the lowest price a seller is willing to sell their item for.
True
False


A bidder becoming unregistered during an auction is an example of a(n):
official voidance
administrative cancellation
discontinued registration
discontinued auction


Suspended users are referred to as:
NARU
HTRR
GRF
SU


To find search results that include any keyword in a multiple keyword search, one should punctuate like:
hat chair fish
(hat,chair,fish)
"hat" "chair" "fish"
"hat,chair,fish"


The Reserve price is kept secret to:
promote the auction as inexpensive
keep the seller's expected value hidden
initiate bidding by many sellers
discourage minimum bets


All bids in real estate and automotive categories are ________ bids.
non-binding
non-recognized
binding
Legally Committed


Auto Answers are determined by _________.
an eBay employee monitoring a 24 hour help center
the details of your listing
the answers you fill out prior to your listing
your past answers


Does eBay offer a buyer's insurance program?
Yes
Only to Top Buyers
No

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