Organizational Behaviors Test Answers
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True or False? Ethics is the study of moral values or principles that guide our behavior and inform us whether actions are right or wrong.
True
False
Which of these sources of power is the capacity to influence others through formal authority?
Legitimate
power
Discretion power
Expert power
Referent power
Who is known as “the father of scientific management”?
None of these
Fredrick
W. Taylor
Henry Fayol
Robert Owen
True or False? Theory Y assumes that people dislike work and seek to avoid it at all costs.
True
False
What are behavioral anchored rating scales?
Employee
behavior ranked with job related terminology as an appraisal tool
Employee ranked personality based on psychological
maturity
Employee funcitonal form based on a global approach
Employee personal space tools to rank appraisals
and paired comparisons
What is a characteristic of employer leniency error within employee appraisals?
The
employer rates all employees in a highly favorable light regardless of
performance
The employer rates all employees in a negative
light, regardless of performance
The employer rates a single employee with poor
performance metrics favorable, taking into account their effort and extenuating
circumstances
The employer provides employee beratings based on
open group discussions and the law of attraction
What are the 3 Theoretical Frameworks of Organizational Behavior?
Cognitive,
Behavioristic, Social
Leadership, attribution, motivation
Cognitive, Social and Technical
Attribution, Perception and motivation
True or False? Abraham Maslow is noted with developing the Two-Factor theory of motivation.
True
False
What traits do Type A personalities usually have?
Impoverished, assertive and grandiose
Impertinent, asinine and aggressive
Impatient,
assertive and aggressive
Imperative, assertive and aggressive
What is the name of the tendency for groups to take more risks than individuals at an organization?
Risky business
Risky references
Risky role overload
Risky
shift
In order from lowest to highest, what are Maslow’s five classes of needs?
Social->esteem->physiological->safety->self-actualization
Physiological->safety->social->esteem->self-actualization
Physiological->safety->social-self-actualization->esteem
Self-actualization->esteem->safety->social->physiological
True or False? It is possible for an organization to be effective without being efficient.
False
True
What factor exhibits the ethical values of an employee?
The employee's idea of job-sharing at an
organization
The employee's idea of commitment to professional
standards.
The employee's idea of strengthening workforce
development at an organization
The
employee's idea of right and wrong
Which 3 levels does Organizational Behavior focus on?
Individuals, Organization, Society
Society, Organization, Nation
Employee, Employer, Management
Individual,
Groups, Organization
Organizational intelligence surveys are used for what purpose at an organization?
They calculate burnout at an organization
They
highlight plans for action and change at the organization
They teach feedack from a boundary discretion at an
organization
They exhibit wellness programs and exercise
routines at the organization
Which of the following is a strategy of job design that increases job depth by meeting employees needs for psychological growth?
Job
enrichment
Job enlargement
Job engagement
Job rotation
Which of the following best describes a hedonistic employee?
The employee will overwork and constantly look for
opportunities for advancement
Employees will seek nonverbal communication, hand
gestures and sign language
The
employee seeks pleasure and avoids pain and job discomfort
Employees will be unproductive
An example of self-serving bias is which of the following characteristics?
Employees expecting projections and rejecting a
hierarchy of needs
Employees
accepting credit for successful projects, rejecting blame for failures
Employees accepting credential for peers and
assigning blame for organizational decision making
Employees expecting credit for failures, and
accepting task structure fro subjective probabiities
What is a factor of organizational citizenship behavior?
Individual behavior that discourages teamwork
at an organization - often without rewards
Individual behavior that promotes teamwork at an
organization - often with high monetary rewards
Individual
behavior that promotes teamwork at an organization - often without rewards
Individual behavior that promotes teamwork
at a management seminar - usually with rewards
What does the equity theory of motivation focus on?
The motivational force involved in a person's
actions at work.
People's
perception of how fairly they have been treated in comparison with others
People's perception of how they should perform in a
given situation at work.
Peoples expectation of the different outcomes for a
given action.
The multiple arrangements of physical space shared by co-workers at an organization are called?
Society in the making
Sociopetal
areas
Sociopath areas
Societal technological advances
Which is an example of a formal reward system at an organization?
A
higher salary
Unemployment paychecks
Undisclosed salaries
A congratulatory email
Organization codified knowledge includes which of the following factors?
Motivational factors, job rotation and nonprogrammable
decisions
Participative leadership, role conflict, and
resistance to extinction
Role overload, business overload and managerial
overload
Procedural
information, organizational procedures and protocols
What is the capacity to influence others through the ability to apply punishment?
Coercive
power
Discretionary power
Referent power
Legitimate power
What is the definition of an organizational mental model?
An
internal vision of how the organization works
A direcitve leadership tool to establish external
validity
An external vision of how the social dynamics
create employee jealousy
(none of these)
The behavior observation scales measure which of the following employee traits?
The
frequency an employee exhibits a certain behavior
The frequency the management at an organization
changes its goals
The frequency a manager evaluates employee
discrimination
The tendency for an employee to produce more lead
generation
What traits do Type B personalities usually have?
Relaxed,
laid back, non-competitive
Imputent, imperative and important
Self-critical, self-demeaning and self-important
Relaxed, assertive, agressive
True or False? To be the most effective, punishment should be given within a group of the subordinate's peers.
False
True
What is an example of an informal network?
Employees who subscribe to negative reinforcement
to perceive change
Employees
getting together on their own to find work solutions
Employees who use selective perception bias to
direct overwhelmed managers
Employees who are part of a subculture using
platforms to represent heuristic values
The flight or fight response to stress is what type of characteristic?
It is a dependent variable to stress with diffused
responsibility
It is an automatic response to employee envy that
most individuals experience on the job
It
is an ancient automatic response to stress that most humans experience if
placed in perceived or actual danger
It is an external validity that is perceived with
employee and managerial extinction
What is the definition of the halo effect?
A
positive impression of an employee leading to bias on the individual's
performance rating
A negative impression of an employee leading to
positive bias on the individual's critical mass rating
A negative employee rating based on a
perceptual distortion
A positive employee rating based on hindsight bias
Who are an organization's stakeholders?
Individuals who have been indicted by the
organization
Managers with an analysis pending on the
organization
Organizational management recruits
Individuals
with a special interest in the organization
Which model has the motto: “Might is right”?
Custodial model
Supportive model
Autocratic
model
Collegial Model
Which of the following is the best example of a multidisciplinary team?
It utilizes employees who have potential biases
from different departments in the company
It uses employees with diversity issues who
appraise peers and co-workers
It
utilizes employees from different departments with experience who work on same
or similar projects
What is the study of the institutions and practices in different societies during a given time period?
Psychology
Political Science
Anthropology
Sociology
What is vertical integration at an organization?
When an employee uses variable interval schedules
at the organization
When
a company buyout controls the acquired company production
process from the ground up
When employees meet after hours to have moments to
bond
When an employee uses smbolism to habitualize a
ritual or ceremony at the organization
What is organizational scenario planning?
A feedback session when the employees have
interviews at the organization
An appraisal that the subordinate must take into
consideration when applying for employment
A
learning process where people discuss, debate and learn to problem-solve
What is an example of a value conflict at an organization?
The
conflict between personal values and business values
The difference between a world view and a global
view
The difference between hindsight bias and group think
The conflict between alternative ranking techniques
and job performance techniques
Which of the following is the best definition of work engagement?
How many hours it takes an employee to complete a
task
How
interested the employee feels at his or her job
How many hours an employee works per quarter
Traits of an effective manager are characterized by the following examples?
Cultivate allies, perspire others and challenge
workers to greatness
Cultivate allies, inspire others and challenge
workers to lateness
Cultivate dissidents, inspire others and challenge
workers to greatness
Cultivate
allies, inspire others and challenge workers to greatness
What is the definition of a "positive climate" in the workplace?
An organization that has many fun events during the
workday
A situation at an organization where leaders and
managers are on unequal terms
A
situation where positive emotions override negative emotions in the workplace
A situation where leadership manages change in an
organization with coercion
What are three rewards stated in the Porter-Lawler model?
Forensic, autopsic and extraneous rewards
Intrinsic,
extrinsic and perceived equitable rewards
Ultra basics, neoclassic and intrinsic rewards
Biopsic, amnesic, and crisic rewards
In present context, which one of these is NOT a challenge for Organizational behavior?
Employee expectation
Globalization
Workforce diversity
Corporate
taxes
The hierarchy at an organization defines what relationship among the employees?
The self-appraisal and peer relationship seen by
the supervisor
The peer relationship such as a supervisor to the
CEO of the company
The
reporting relationships such as an employee to a supervisor
The reporting relationship between the customer and
the executive management
True or False? A laissez faire leadership style occurs when all power is passed onto the staff.
True
False
Individuals manage conflict on the job by what factors?
Accomodation,
collaboration and compromising
Accommodation, aggregation and concilliation
Revocation, meditation and veneration
Excelleration, accommodation and ostination
How is an organizational chart used at a company?
To determine the moral community at an organization
To determine the moral majority at an organization
To manage whether employees are satisfied with the
organization
To
state the hierarchy of power at an organization
True or False? Workforce diversity appreciates differences among people within organizations, such as gender, race, and ethnicity.
True
False
Which of the following is an example of accountability at an organization?
An employee talking to other employees about
unobtrusive measures at the organization
An
employee taking responsibility for a mistake made during the production of a
product
An employee using a survey to decide which meals
are the most nutritious in the company cafeteria
An employee taking criticism and then following up
to criticize another employee in turn
What is an example of employee autonomy at an organization?
It
is the ability of the employee to make decisions independently without
supervision of a manager
It is the ability of the manager to make decisions
independent of the employee
It is the intergroup conflict that affects the
ratio schedule at an organization
It is the progressive development of the workforce
at an organization
Delegation of tasks is defined as which of the following?
(none of these)
The
assignment of tasks within an organzation to various employees
The idea that an organization is able to give
employees a holiday bonus
The organization has to manage various cultural
diversities at one time for success
Employees can take responsibility for their careers by utilizing what tools?
Training, managerial effects, and schemas
Trailing, hiking and rock-climbing opportunities
Training,
education and promotion opportunities
Training, traditionalist views, and prediction
opportunities
Which is the best example of "the sandwich approach"?
Improving participation by providing food at
meetings
Giving
an employee a compliment, followed by criticism, followed by another compliment
Making an employee dismissal more respectful by
having the conversation over lunch
Making a peer review more comfortable, by inviting
the employee to lunch
Which of the following best explains why an employee behaves as s/he does?
Both
the environment and individual differences are important considerations
The environment is the most important consideration
Employee personality and attitudes
What is the definition of self-efficacy?
Believing and relying on one's luck
Mastering a task autonomously
Believing
in one's ability to complete tasks
Mastering a task serendipitously
What is the definition of downward communication?
Managerial models that describe type A or type B
personalities
Organizational flat structures that are geared to
the triarchic model of intelligence
Organizational
communication that comes from executives down to front line employees
Value judgments by employees that include human
resources management
What is an example of job rotation?
Worker rotation to improve employee relationships
Worker rotation of personnel to avoid altercations
Worker approbation related to increased
consternation
Worker
rotation of jobs to increase the skill set of the individual
What is an example of employee empowerment?
Allowing workers to determine which organization
they will not work for in the factum
Management
allowing the employees to control how they perform tasks at the organization
Forcing workers to have the power to do what they
want in the evaluator and central tendencies of an organization
Management allowing alterior rankings at the
organization
Total Quality Management is defined as:
Occassionally improving the business but not to the
benefit of the customers
Taking time to survey the employees regarding the
customers
Improving the business processing plants behind the
scenes
Constantly
improving business processes to increase customer satisfaction
Stress on the job can affect an employee's physical health, true or false?
False, stress never hurts a person on the job
True,
stress can produce physiological factors which will harm an individual's health
True, stress triggers laid back behaviors on the
job and is good for morale
False, stress is a part of everyday life and is
expected on the job
Which of the following is the best definition of job burnout?
A person affected by seasonal affective disorder
A
person emotionally exhausted and has a negative attitude about the job
An individual who uses an extreme work ethic to
excel on the job
A leadership and management tool useful at an
organization
True or False? The practice of actively shaping our public image is called impression management.
True
False
Which of the following is a force for affecting organizational behavior?
Technology
People
Environment
(All
of these)
True or False? Motivation is a psychological state that reflects an intention to behave in certain ways.
False
True
What is an example of high-context communication?
A memo with a strict request
Direct email
Nesting behavior
Nonverbal
cues
Which model illustrates a team that is based on the principle of mutual contribution?
Custodial model
Autocratic model
Collegial
model
Supportive model
True or False? Transformational leadership works via a clear chain of command so that it is clear what is required of staff.
True
False
The balance theory states which of the following characteristics?
It is the idea that groups and teams use culture
assimilation to get along on the job
It
is the theory that employees want to maintain their belief systems while on the
job
It is the theory that individuals respect an alpha
change and switch to avoidance theories on the job
It is the idea that corporate leaders respect
decentralization at the organization
According to Herzberg, which of the following may be regarded as hygiene/maintenance factors?
Personal growth and advancement.
none
of these
Sense of achievement.
recognition
Hawthorne Studies are related to which stage of the organizational behavior evolution?
Human
relations movement
Scientific management
Industrial revolution
Organizational behavior
What is an example of low-context communication?
Nonverbal cues
Non-specific verbal communication
Yelling during a disagreement
Specific
verbal communication
Which model is the concept “Leadership motivates the people to work and not the power of money” related to?
Collegial Model
Supportive model
Autocratic model
Custodial
model
True or False? The scope of Organization Behavior includes technology.
False
True
True or False? Efficient managers 'do the right things' to achieve outputs and meet objectives.
False
True
Maslow and Herzberg are two examples of _______ theories of motivation.
equity
expectancy
process
content
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