Elance Email Etiquette Test Answers

How often should exclamation points be used in a business email?




When quoting a long email one is replying to, one should:

summarize the quotation to be concise
use "[...]" to be concise
use the entire quote
substitute each line with a letter to be concise



What is the best alternative to sending an image as an attachment?

Use an online hosting service
Fax the image to the recipient
Tell them where to find a similar image online
(all of these)



An email signature should be no longer than:

7 lines
3 lines
5 lines
1 line



True or false? A business email account falls under the same privacy laws as a personal account.




White space in the body of an email:

makes it easier to read
shows laziness
makes the message seem scattered
is distracting



What does Deliverability mean?

The likelihood that an email gets beyond ISP's and spam filters
The likelihood that an email is read in its entirety
The likelihood that a subject line is noticed by a recipient
The accuracy of a recipient's understanding of a message



When sending very long URLs in an email, which of these should you ideally do?

Wrap the URL in two parentheses ((URL))
Send it in a separate email to ensure the link doesn't break
Just post the raw URL, it doesn't matter how long it is
Insert the link into a word or phrase that will let the reader know where the link goes



Which of the following is NOT a safe way to punctuate after a URL?

https://http://smarterer.com/ .



When you write an email in capitals what impression does this generally give to the reader?

You think it makes it easier to read.
That you are angry over an issue.
That's how you always send emails.
You want to draw attention to the contents of the email.
That you have left your "Caps Lock On".



"Bcc" differs from "Cc" in its:

ability to see other recipients' responses
visibilty to other recipients
priority in the email chain
ability to respond the the message



Which of these words or symbols have the possibility of triggering a spam flag?

All can be flagged for spam



What is the recommended maximum amount of exclamation points in a row?

3 (!!!)
2 (!!)
1 (!)
4 (!!!!)



True or False? It is unnecessary to scan an attachment through anti-virus software when sending it via email.




When sending emails to numerous recipients, how should you send to keep everyone anonymous? a) To b) cc c) bcc

a) & b)
c) Blind Copy



True or false? The best mode of communication is always email.




What does NRN mean?

No Recipients Notified
No Reply Needed
Need Response Now
Not Really Necessary



When addressing someone for the first time via email, it's important to refer to them by their:

Honorific and last name
First name
Middle name



What is an email signature block?

A program that blocks the recipient from seeing the sender.
Signature information that is appended at the bottom of an email.
None of these
A virus that blocks and replaces your email signature.



When forwarding a multi-recipient email, one should remove all of the following information EXCEPT




It is necessary for a U.S. based help desk agent to send an email to its British client using the U.K. English spelling.




When replying to a group email address i.e. team1@company.com, what is something you should pay attention to?

Assure you copy every person in the group even though they are in the group email address, just in case.
Only respond to the original group email address, making sure no other individual names in the group are copied so duplicates are not received.
Bolding your response
Nothing, you know how to respond to a group email address, it is simple.



If an email does not include a response deadline, it is polite to reply:

no later than one week
no later than 72 hours
immediately or not at all
within 24 to 48 hours



An email that contains content that is not true is known as a:




What should you not include in email communications?

Sensitive Information
Links to websites
Your Phone Number
Your Name
Lengthy details



The purpose of using the CC field is to:

indicate those on the thread who need to take action
keep others informed
create a call-to-action



Which of these are not appropriate types of messages to send by email?

Lists of what each employee will be bringing to the company potluck
Emotional explanations of misunderstood actions
Revisions to a scheduled meeting time and date
Confirmation of a document received by fax



If your boss wants something by COB, this means _________.

none of these
Close of business day
Copy of book
Copy or back-link



Your emails should be:

lengthy and thorough
concise and conversational
meandering and detailed
< 3 sentences



Joke and chain letter emails are:

A main reason for email server overload
A relaxing and recommended start to the workday
A recommended way to increase workplace morale
Typically unproductive and not recommended



True or False? Recipients who are cc'd are expected to reply.




If colleagues are CCing you on too many "FYI" emails, what is the recommended response?

Inform them that you only need to be updated a few times, or when a decision is made
Escalate the issue to your superiors
Add their messages to a spam folder so you can address the emails at your leisure
Simply stop reading emails from those individuals



An <AR> in an email typically denotes what?

Attentive Response
Action Required
Anonymous Response
Already Read



How often should you use an auto-reponse message?




When sending emails what is one feature you should ALWAYS use?

CC Line
Delayed Delivery
Return Receipt
Spell Check
BCC Line



True or false? You are expected to respond to every email you are Bcc'd on.




Use the "Reply to All" feature when the information is important to _____________.

half of the group
the majority of the group
the original sender



True or false? You should always respond when your address is in the "Cc:" line.




To symbolize aggressive shouting through text, one should:

add spaces between letters
use many exclamation points
use all capital letters
use italics



True or False? It is generally best to include as many acronyms as possible in an email to save time.




True or false? It is inappropriate to use a company email list for personal use.




A good email 'Subject' line should:

not correspond to the body copy
be very general
be straight to the point
contain a greeting



True or False: It is always appropriate to introduce two people over email without checking with each first.




Your subject line should:

use all uppercase letters
always include the name of the person to whom you are sending your message
always be consistent with the body of your email
always be more interesting than your email



When unsure of how to end an email, use:

Thanks or Thank You
Until next time



True or False: Emoticons and shortcuts for real words are appropriate in business emails.




How often should you mark an email as high priority?




When adding a signature to a letter or e-mail, the order (top to bottom) should be ______.

Name; Position; Company; Address
Company; Position; Name; Address
Company; Address; Name; Position
Position; Address; Name; Company



True or False? Punctuation is not important when composing email messages.




You should click on "Reply all" if you disagree with someone on the address list. True or False?




Which of the following is an email introduction best practice?

keep the introducer on all subsequent replies to the introduction
follow up to close the loop
refrain from asking both parties in advance of the introduction



True or False? It's important for a Subject line to indicate content and purpose.




<AR> means:

After Receiving
Action Required
Already Read
Anonymous Response



True or False? An email signifying your involvement with an illegal act can be used against you in a court of law.




Which folder will an incomplete email reside in?




When choosing a font, you should look for something:

bold and unique
fancy and colorful
simple and clean



When should you use "reply all" for sending an email response?

Rarely. It should be used only if the reply email applies to all recipients.
When you want to show your boss how smart you are.



What does "NNTR" stand for?

No need to ring
No need to respond
None of these
Not needed Thursday