Elance Email Handling Test Answers

What does using a Secure Socket Layer encryption protocol accomplish?

Allows for faster attachment downloads
Ensures that emails will be forwarded to your private business address while on vacation
Scans each message for viruses and prevents those from being downloaded
Ensures that no one can intercept and read your email while it is being downloaded to the server



True or False? You should set aside your most productive time of day to respond to emails




What is domain throttling?

Sending massive amounts of email to one particular domain
Temporarily blocking a sender from a particular domain
A technique to limit the number of email messages sent to a domain within a certain time-frame
Slowing down the number of emails your receive



If you receive several emails from a contact in a row, how should you respond?

Mark the messages as spam to filter future messages
Address each email individually and send a final message confirming this
Wait for the individual to sum up their message into one concise message
Address the contents of all the emails in one reply message



Before sending a very important email, you should:

Send it as soon as you finish typing it up
Call the recipient when you receive the first email, again when typing your reply, and a third time after sending the reply
Subscribe the recipient to your weekly newsletter
Save it, do something else for a few minutes, then come back and proofread



True or false? Company email accounts fall under the same privacy laws as personal email accounts.




What is a whitelist?

Walter White, Vanna White, and Gandalf the White in a bulleted vertical layout.
A list of pre-authorized email addresses that will be delivered regardless of spam filters
A list of email addresses received from a list broker
None of these
A list of executive email addresses



When sending very long URLs in an email, which of these should you ideally do?

Insert the link into a word or phrase that will let the reader know where the link goes
Just post the raw URL, it doesn't matter how long it is
Send it in a separate email to ensure the link doesn't break
Wrap the URL in two parentheses ((URL))



How can the abbreviation "EOM" help efficiency?

The EOM system will delete all junk mail
The recipient will know they can ignore the email
The email will be filtered into a special folder
The recipient will know they don't have to respond to the email



If an important email does not include a response deadline, it is recommended to reply to it:

Within 24 to 48 hours
No later than 12 hours
No later than one week
It does not need a response



In the subject line, what does <MSR> typically denote?

Meet senior representative
Monthly status report
Ms. R



What is a moderated list?

An email list that avoids all spam
An email list where every message is sent to one recipient
An email list where every message must be approved by a moderator before it is sent
None of these



What is the recommended number of unread emails you should have in your inbox by the end of the day?

Only messages from your friends
More than 50 so you have plenty to do the next day



True or False? One word emails typically handle all inquiries and ensure you do not receive any additional followup messages.




True or false? Email is always the best form of communication.




True or false? When responding to a blind copy, you should be sure to click "reply all".




What would you use an email filter for?

Prioritizing email
Both of these
Avoiding spam


If you send an email with a read receipt, a request will be sent to _________.

The email address that is being billed only
Email addresses in both the To: and Cc: fields
The addresses in the Cc: field only
The addresses in the To: field only



When using a new email platform, what should you do first to improve your efficiency later?

Set aside the time to really get to know the program
Respond to every email you receive for maximum efficiency
Send a mass message to your contacts telling them of the change in platform
Set up email forwarding to back up all your messages to a second account



In an email subject line, what does "Re:" mean?




When soliciting or hiring people from large job sites, which of these should you do to avoid loss in productivity due to spam?

Mention in the post that only serious applicants should apply
Post your primary business email address to show you are serious
Post a second, public business email address and not your primary address
Post an email address you do not have access to



What are the "3 Ds" of email management?

Dump it, Downgrade it, Delay
Do it, Dump it, Delegate it
Delay it, Delegate it, Drop it
Decide, Demote, Delegate



Instead of receiving update emails for every blog you read, you should use:

A flash reader
A focus reader
An RSS reader
A social reader



True or false? When using a Gmail account, it is possible to unsend an email.




If you are emailing a colleague back and forth, what is the recommended course of action after about three or four exchanges?

Call the individual and resolve the situation over the phone
Continue to rely on email communication until the situation is resolved
Ignore additional emails from the colleague until they call you
Escalate the situation to your superior



Joke and chain letter emails are:

Typically unproductive and not recommended
A recommended way to increase workplace morale
A main reason for email server overload
A relaxing and recommended start to the workday



What does RTF stand for?

Rich Text Format
Rich Text File
Reasonable Text Format
Right Trip File



If your email does not require a confirmation or reply, what is the recommended course of action?

State “no need to reply” in the email
Call the recipient to inform them that they don't need to respond
Type "Enclosure" at the bottom



Which of these are not appropriate types of messages to send by email?

Confirmation of a document received by fax
Lists of what each employee will be bringing to the company potluck
Revisions to a scheduled meeting time and date
Emotional explanations of misunderstood actions



True or False? Frequent use of the "Reply All" feature will usually result in fewer emails in your inbox over time.




Emails you keep in case you need the information later are called:

Action emails
Digest emails
Library emails
Reference emails



If colleagues are CCing you on too many "FYI" emails, what is the recommended response?

Add their messages to a spam folder so you can address the emails at your leisure
Simply stop reading emails from those individuals
Inform them that you only need to be updated a few times, or when a decision is made
Escalate the issue to your superiors



If an email contains information about an event or appointment, it is recommended that you should:

Push it to your "respond later" folder
Immediately call the sender to confirm the information
Book additional appointments for the same time in case the original plans fall through
Immediately put the information in your calendar



When would it be best to use the "Bcc:" feature?

When sending one message to a large group of clients
When sending an informative article around the office
When responding to a spam email
When organizing an internal meeting



True or False? It is generally best to include as many acronyms as possible in an email to save time.




True or False? You are expected to respond to every email you are CC'd in.




What is an email blast?

An email sent to a large number of recipients
An email written in all caps
An email with a virus attached
An email with a large file attached to it



An <AR> in an email typically denotes what?

Anonymous Response
Action Required
Already Read
Attentive Response



What is the common tool to check the network connectivity?




True or False? If you put an e-mail address in the 'CC' field, the e-mail will be sent to that e-mail address, but the other people who receive the e-mail won't be able to see that the e-mail was sent to that e-mail address.




When would be a good opportunity to use the "Cc:" feature?

You get a message and you're not sure if it's spam
You want to delete an email
You find a press release that is relevant to everyone in the office
You want to get your boss's attention



If you receive a large number of newsletters that you no longer wish to read, what is the best course of action?

Unsubscribe to ensure they don't clutter your inbox anymore
Archive all the newsletters into a separate folder
Report the newsletters as spam
Continue to simply delete the newsletters as they arrive



True or False? By responding to spam emails, employees are actually confirming their company email address as a valid address to spammers.




What is the purpose of icon emotions in email communication?

They contain important information like credit/debit card number.
They are meant for fun and entertainment value.
They act as a signature used in end of the email.
They indicated that the email is urgent.



Which of these words or symbols have the possibility of triggering a spam flag?

All can be flagged for spam



Which of these are the best format for informative subject lines?

"By 3pm"
"I'm rescheduling the 3pm meeting"
"Here you are"



What does EOM stand for?

Email over meeting
End of message
Email on Monday
Everyone on meeting



What does it mean when an email "bounces"?

The message failed to reach the recipient
The sender sent the email to herself
People continued to forward the message
The recipient responded very quickly



What does "Bcc:" stand for?

Blind Carbon Copy
Beneath Carbon Copy
Carbon Copy



Which of these attachment file types should you avoid downloading?




What does archiving an email do?

It deletes the file
It removes the email from your inbox and saves it in another file
It makes a hard copy of the email
It puts the email into your spam folder



To increase productivity, it is recommended that you should do what with your inbox:

Let it accumulate at least 150 messages and spend the day responding to each one
Prioritize emails as "very important, somewhat important, and not important," and address them accordingly
Address social media notifications first, followed by reading newsletters, and save business email for last so you can focus on it
Move all your messages into a spam folder to address later



True or false? Emails must always contain complete sentences.




Including a hyphen ( "-" ) before a word in the email search bar will do what?

Only search for that word in the subject line
Arrange the emails by length
Look for all alternatives to that word
Exclude the word immediately following it from the search



True or False? When you purchase items or sign up for services online, there is often a check box at the bottom of the page asking if you wish to subscribe to their mailing list.




True or False? Email sent via company email can be monitored, flagged and even used as evidence in court.




What does FYI stand for?

For your interest
For your information
For your invoice
Find your invitation



You can avoid excess email by:

Sending one or two word answers
Having a detailed signature line
Breaking long emails up into multiple messages
Sending more messages



What does "NNTR" stand for?

None of these
Not needed Thursday
No need to ring
No need to respond



To avoid acquiring a computer virus through email, it is recommended that you:

Only open messages from addresses you recognize
Never download any attachment, no matter who sent it
Download each message and then scan it with a virus scan
Turn off auto-launch graphics and only load graphics from trusted sources



A decision to delete all emails older than a certain date, due to an overwhelming volume of messages is commonly called:

Email scrubbing
Cracking the inbox
Email bankruptcy
Inbox bleaching